We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@echoeslab.nl. If your return is accepted, you'll need to send your item to us, please be aware that we do not provide return labels, shipping cost will be covered by you. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.